Ervia (“we”, “us”, “our”) is a "Controller" under the General Data Protection Regulation ((EU) 2016/679) ("GDPR") in respect of certain Personal Data you furnish to us. Ervia is the commercial semi-state multi-utility company responsible for the delivery of Ireland’s national gas and water infrastructure and services. Through its regulated business, Gas Networks Ireland, Ervia builds and operates Ireland’s gas network. Ervia is responsible for the operation and maintenance of Ireland’s water and wastewater assets through its other regulated business Irish Water. Ervia also provides dark fibre broadband infrastructure through its business Aurora Telecom. Ervia has its registered office at Colvill House, 24-26 Talbot Street, Dublin 1.
This Privacy Notice is intended to help you understand what Personal Data Ervia collects about you, why we collect it, and what we do with it.
“Personal Data” is any information relating to an identified or identifiable natural person (“Data Subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier such as a user IP addresses or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person and includes Special Categories of Personal Data;
"Special Categories of Personal Data" is any Personal Data that reveals racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership; genetic data or biometric data and data concerning health or sex life and sexual orientation.
We collect and process Personal Data relating to you in connection with our relationship with you. This
Personal Data includes:
When you visit the Ervia website, we gather statistical and other analytical information collected on an aggregate basis of all visitors to our website. This non-personal data comprises information that cannot be used to identify or contact you, such as demographic information regarding, for example, user IP addresses where they have been clipped or anonymised, browser types and other anonymous statistical data involving the use of our website.
The Personal Data that is referred to above will be processed for the purposes of:
Our legal basis for collecting and using this information in accordance with the provisions of this Data Privacy Notice is:
Where you have provided consent for the use of your Personal Data, you can withdraw it at any time by informing firstname.lastname@example.org, however, this will not affect the lawfulness of processing which was carried out based on your consent prior to its withdrawal.
We disclose your Personal Data to various recipients in connection with the above purposes, including:
In order for the purposes outlined above and particularly for technical support, from time to time, we might have to transfer your Personal Data outside the European Economic Area (EEA) to a country that has not been confirmed by the European Commission to provide an adequate level of protection for Personal Data.
If and to the extent that we do so, we will ensure that appropriate measures are in place to comply with our obligations under applicable law governing such transfers, which may include entering into a data processing agreement in respect of the transfer which contains the ‘standard contractual clauses’ approved by the European Commission, or in respect of transfers to the United States of America, ensuring that the transfer is covered by the EU-US Privacy Shield framework (or any replacement framework). Further details of the measures that we have taken in this regard are available on request from email@example.com
What this means is that, where we do not have the assurance of the destination for your data having been subject to a review by the European Commission, we will use other approved controls to ensure we can protect your data adequately and to ensure that those third parties who may process your personal data on our behalf meet the highest standards of privacy practices and comply with applicable data protection law.
Where you communicate with us via the Ervia website, the nature of the internet is such that we cannot guarantee or warrant the security of any information you transmit to us via the internet. No data transmission over the internet can be guaranteed to be 100% secure. However, we will take all reasonable steps (including appropriate technical and organisational measures) to protect your Personal Data
You have the following rights, in certain circumstances and subject to certain restrictions, in relation to your Personal Data:
We will not hold your Personal Data for longer than is necessary. We retain your Personal Data for as long as we need it for the purposes described in this Privacy Notice (including but not limited to section 3 (Disclosure of your Personal Data to third parties)), or to comply with any applicable statutory requirement.
We reserve the right to make changes to this Privacy Notice at any time without prior consultation. Any changes to this Privacy Notice will be posted on the Ervia website so that you are always aware of what Personal Data we collect, how we use it, and under what circumstances, if any, we disclose it. If at any time we decide to use Personal Data in a manner significantly different from that stated in this Privacy Notice, or otherwise disclosed to you at the time it was collected, we will notify you by e-mail.
If you have any questions regarding this Privacy Notice, you can contact us using the information below:
Data Protection Officer
24-26 Talbot Street
You have the right to lodge a complaint with the Irish Data Protection Commission (https://www.dataprotection.ie/docs/Contact-us/11.htm).